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Smiling Couple

Full Terms & Conditions

The family team at Strathalbyn Cottages welcomes all hirer/guests to book and enjoy 'Central' and/or 'Angas River'.

We strongly suggest Travel Insurance be taken out by all guests, just in case you need to unfortunately cancel due to unforeseen circumstances.

Please carefully read the Strathalbyn Cottages Terms & Conditions below.

Strathalbyn Cottages
Full Terms & Conditions

All reservations via our website are subject to the T's & C's listed below;


The hirer/guest accommodation is booked when they supply credit card details online and the card is debited. A copy of these Ts & Cs are available on our website and this is the email to you with them attached.


Once the booking has been paid you will be receipted for payment generally within 10-30 minutes of payment.


It is incumbent of the hirer/guest to read all documents emailed to them.e. Strathalbyn Cottages takes no responsibility if the hirer/guest does not read any Policy documents available online or emailed to the hirer/guest..


If you DO NOT AGREE TO THE T's & C's & the CANCELLATION POLICY. You may cancel your booking within 24 hours of booking your accommodation with Strathalbyn Cottages with out issue. After 24 hours the hirer/guest will be bound by T's & C's & Cancellation Policy. If you do not cancel within 24 hours the hirer/guest is deemed to have accepted the T's & C's and Cancellation Policy and are bound to it.

We will forward your check-in instructions for your stay via email 24 hours prior to your arrival.


Strathalbyn Cottages reserves the right to withhold a refundable damage deposit or retain your credit/debit card details in case of damage which may/will be debited to your card at Strathalbyn Cottages discretion. The hirer/guest must abide by all house rules. Failure to do so will breach these T's & C's.


The Strathalbyn Cottages team inspects each home and inventories its contents between each reservation. The hirer/guest is financially responsible for any and all damage or loss to the property and its contents from the date and time you check-in to the date and time you check-out. If you cause damage to the property, furniture, or furnishings, this must be reported immediately. 

​By accepting these Terms & Conditions Strathalbyn Cottages reserve the right to withhold a refundable damage deposit or to securely retain the hirer/guest’s credit/debit card details in our systems for the purpose of processing payments or for the charging of additional fees or for damage caused whilst the guest/hirer is hiring the property. This includes any excess payments

Damage that is found will be reported to the hirer/guest within 7 days following departure, after the property has been cleaned and inspected. 

We also reserve the right to charge additional fees at our discretion for liabilities including, but not limited, to the following: 

·         Damage caused by hirer/guests 

·         Additional guests not disclosed in booking 

·         Replacement of lost keys 

·         Callouts to the property due to an issue caused by the guests or guest’s failure to read instructions in the Welcome Book or in our communications with the hirer/guest 

·         Noise complaints from neighbours due to excessive noise 

·         Evidence of a party or non-disclosed function 

·         Breach of rental agreement 

·         Fire lit in areas not designated for fire (i.e. in places other than operational fireplace or firepit) 

·         Damage or mess caused by pets/animals 

·         BBQ not cleaned 

·         Removal of excess rubbish 

·         Excess cleaning requirements 

·         Smoking inside the property 

·         Pets not disclosed (both cottages do not permit pets)

COVID-19: in the circumstance where the federal or state government imposes travel restrictions inclusive of your residential address, a 24-hour cancellation will apply. A full refund (excluding payment processing fees) will be provided if cancelled up to 24 hours prior to your scheduled check-in. Proof of residential address may be required. 

*Changes to this cancellation policy may be made at anytime. Please contact us if you require any additional information.



A booking of 21 days or more is considered a long-term booking.  

Either a general service clean or quick inspection will be required when staying for 7 days or more. A service clean can be scheduled on a weekly basis and is charged at an additional fee. If you do not wish to have a service clean, one of our operations staff members will attend the property to do an inspection to ensure the property is being well kept. We will always notify you in advance that a service clean or an inspection is taking place. If an inspection notes the property house rules are not being followed, Strathalbyn Cottages reserves the right to terminate the booking and evict the hirer/guest immediately, a refund is not guaranteed in this event. 


A key fee of $99 applies if a hirer/guest loses their keys. If we are unable to provide a key for any reason, then the hirer/guest will need to engage the services of a qualified locksmith to gain access. The locksmith’s invoice must be paid directly to the locksmith at that time by the hirer/guest. Guests must not break into or attempt to break into premises when locked out. Keys must be returned as per instructions provided in each cottage. Should the keys not be returned, the guest will be liable for the key fee and this fee will be debited from your supplied credit card. 


Standard cleaning is covered and in some instances a cleaning fee may be added pre-booking which will be present in your total booking cost. This covers general cleaning. If, however, excessive cleaning is required over and above what Strathalbyn Cottages considers to be a standard clean, the hirer/guest will be charged for the additional cleaning at a rate determined solely by Strathalbyn Cottages. If an extra cleaning fee is required post your check out - you will be notified by email and the guest/hirers credit/debit card will be immediately charged the applicable rate deemed to return the cottage(s) to its original state.


The hirer/guest must take any excess rubbish with you that does not fit in the provided bins when the hirer/guest leaves. You will be charged a Rubbish fee if excess rubbish is left at the property in a similar manner to the extra cleaning fee. This fee is solely determined by Strathalbyn Cottages.


If you encounter an issue before, during or after the stay, the hirer/guest must contact us on the phone number provided on your booking and check-in confirmation emails immediately that there is an issue. We can then attempt to fix it. It is unlikely that compensation will be considered unless we have been afforded the opportunity with ample time to remedy any issue. We will do our best to provide attention for any issue but cannot guarantee a fix. 


100% of the booking amount payable via direct booking is payable as you book. '3rd Party' Booking services have their own payment schedules. For any details about your payment schedule with, Airbnb or any other 3rd Party Booking Services, please reach out to them directly as they process all payments on their own platforms.  



·         Non-smoking property 

·         Strictly no parties 

·         Respect our neighbours and keep noise to a minimum between 10pm and 8am.  

·         Ensure dishes are placed in the dishwasher and dish washer is turned on and garbage is put outside in the bins on departure/check-out.  

·         Pets are not permitted.



Strathalbyn Cottages reserves the right to offer hirer/guest alternate accommodation of a similar standard, as available, at our discretion if the booked property becomes unavailable. In this very unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found, you will be appropriately refunded. 



Strathalbyn Cottages respects hirer/guests’ privacy but does reserve the right to enter the property at any time to protect and/or undertake maintenance of the property. We will provide notice to the guests wherever possible. 



To the maximum extent permitted by law, in no case shall Strathalbyn Cottages, nor its affiliates, officers, directors, employees, family members, agents or property owners be liable for any indirect, incidental, consequential, special or exemplary damages or for any damages for death, personal or bodily injury, emotional distress or damage to property, arising out of or in connection with your stay. This limitation applies to all claims for damages including negligence even if Strathalbyn Cottages has been advised of the possibility of such. 



Hirer/Guests are solely responsible for their belongings whilst staying at the property and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when not attended. We reserve the right to charge a $35 fee to collect lost property. If not claimed within 30 days, unclaimed items will be donated to charity. Guests must be responsible for their own property and we cannot guarantee and property left behind at either cottage will be found and able to be collected. We will however, do our best to locat any lost property for a guest/hirer.. Strathalbyn Cottages cannot be held responsible for forces of nature which result in damages or loss to guest property. Strathalbyn Cottages may be able to post lost property for an agreed charge. 



The Hirer/Guest is responsible for their own travel/health insurance. Neither the property Owner or Manager shall be held responsible in any way for accidental injury, death, or damage/loss to personal effects of the Hirer/Guest.  

If, due to circumstances beyond the Owner’s control, such as flood, fire, hurricane or other damage, and the Owner is unable to honour this agreement, the booking amount shall be fully refunded minus the credit card fee incurred during payment.  

The Hirer/Guest is responsible for all damages, excluding wear and tear, including those which exceed the deposit amount. By confirming this booking upon payment, the Hirer/Guest and Manager agree to all the terms and conditions in this agreement. 



By making this booking the hirer/guest hereby agrees that if you or any occupant covered by this booking breaches our terms and conditions or any of the terms in the SA Fair Trading Code of Conduct, your name, phone number, home address and email address, as well as those of any guest staying with you along with details of the breach/es may be registered with any industry exclusion register and on the SA Fair Trading code of conduct registers and shared with other members of the short term rental industry. Traveler feedback may also be entered onto the applicable online portals. We are bound by law to refuse or cancel a booking where a guest is registered on any of these state sites or has received negative feedback from other booking sites or travel agents


Strathalbyn Cottages strictly follow their T's & C's & Cancellation policy.

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